Find answers to the most common questions about Haya Care's services, policies, and caregiving processes.
How do you select your caregivers and nurses?
We have a rigorous screening process that includes background checks, verification of medical credentials, and thorough interviews. All our staff undergo continuous training to ensure they meet our high standards.
What are your working hours?
Our management team is available during standard business hours, but our caregiving services operate 24/7. You can hire caregivers for 8-hour, 12-hour, or 24-hour live-in shifts depending on your needs.
Do you provide medical equipment as well?
Yes, we provide essential medical equipment for rent or purchase, including oxygen cylinders, hospital beds, wheelchairs, and suction machines.
What happens if a caregiver falls sick?
We have a large pool of trained professionals. In the event that your regular caregiver is unavailable due to illness or emergency, we will promptly arrange a suitable replacement so your care is not interrupted.
How quickly can you arrange a caregiver?
In most cases, we can arrange a caregiver or nurse within 24 to 48 hours after the initial assessment and agreement.